complaint Ensure that once a complaint is closed, the account is handed back to the relevant department with remedial and corrective arrangements are completed Accountable for own complaints from inception to final response Department to provide detailed accounts of the complaints and assisting them with relevant information Requirements: Contact center experience National Senior Certificate - Grade 12 Skills Required: An understanding
Direct Reporting Line: Senior Customer Relations Officer Varsity College is an educational brand of The the student is advised correctly. Supports the Senior Customer Relations Officer, Campus Deputy Head Customer Relations Centre and escalates queries to the Senior Customer Relations Officer where appropriate. Captures students. Assists with unresolved queries from The Students HUB and escalates queries to the Senior Customer Officer where quires require further attention. Assists with the roll out of all relevant customer related
negative feedback, advice/queries, engage at-risk accounts, provide clients with recommendations on how to webinars, assist with the curation of valuable content for clients, engage in-opportunity accounts, host facing role such as Client Experience or Technical Account Management role IT/Tech related experience Experience
Foster a culture of continuous improvement and accountability within the customer care teams. Conduct regular (preferred). Proven track record of success in a senior customer service management role, preferably within
Foster a culture of continuous improvement and accountability within the customer care teams. Conduct regular (preferred). Proven track record of success in a senior customer service management role, preferably within
authorisations
• Customer Contact Centre to assist and improve customer communication, complaints
complaints and technical support, as well as provide and assist with advice on any noted anomalies or trends that
Fulfillment Manager, to guide, assist, mentor and advise on all matters that can assist you with your growth.
• Operations Manager, to guide, assist and advice you through your first line report, in line
experience throughout the customer journey and assist by providing professional peace of mind while dealing
payment authorisations • Customer Contact Centre to assist and improve customer communication, complaints complaints and technical support, as well as provide and assist with advice on any noted anomalies or trends that Fulfillment Manager, to guide, assist, mentor and advise on all matters that can assist you with your growth. • Operations Manager, to guide, assist and advice you through your first line report, in line with your experience throughout the customer journey and assist by providing professional peace of mind while dealing
payment authorisations • Customer Contact Centre to assist and improve customer communication, complaints complaints and technical support, as well as provide and assist with advice on any noted anomalies or trends that Fulfillment Manager, to guide, assist, mentor and advise on all matters that can assist you with your growth. • Operations Manager, to guide, assist and advice you through your first line report, in line with your experience throughout the customer journey and assist by providing professional peace of mind while dealing
to problem solve
customers receive the very best in service and account management. Our passion lies in the acquisition retention Ability to think outside the box and manage accounts strategically Ability to multi-task as candidates etc.) Ensure customer satisfaction to prevent account cancellation Experience, Qualifications and Skills: