tactical and strategic level, by leading, performance managing, developing, and motivating agents. Competencies be keen on working for a new operation and help develop processes and best practices. Should be a people the emotional intelligence to be able to handle team and customer emotions in a service industry where interruption is common. 2 years Team Leader experience (Managing a team of more than 10) Computer literate
tactical and strategic level, by leading, performance managing, developing, and motivating agents. Competencies be keen on working for a new operation and help develop processes and best practices. Should be a people the emotional intelligence to be able to handle team and customer emotions in a service industry where interruption is common. 2 years Team Leader experience (Managing a team of more than 10) Computer literate
Technical Support to Sales and Retentions. Can lead a team to balance outstanding, support and experience relationships with clients Experience in leading and developing managers Strong track record of consistent culture of leadership, development, honesty, integrity and mentoring across the team. Accountable for the environment where people want to work. Monitor and develop campaign performance and ensure that strategies with both the business and client expectations. Develop a culture of continuous improvement across the
PREVIOUS EXPERIENCE IN AN INTERN ROLE Join CCI, a leading Business Process Outsourcing (BPO) company dedicated issues as needed. Collaborate with cross-functional teams to streamline business processes and improve efficiency experienced professionals in the field. Opportunity to develop technical skills and industry knowledge through skills, with the ability to work effectively in a team environment. Analytical mindset with a problem-solving
candidate to train, design and develop, and evaluate training and development initiatives to achieve all Training, Recruitment and On Job Training and developing training procedures to fill identified gaps and Training, Recruitment and On Job Training and developing training procedures to fill identified gaps and Trainer ratio. Creating and implementing Employee development plan. Introducing creative New Training methods activities to improve and sustain team ESAT. Ensuring the training team stays updated with knowledge of
candidate to train, design and develop, and evaluate training and development initiatives to achieve all Training, Recruitment and On Job Training and developing training procedures to fill identified gaps and Training, Recruitment and On Job Training and developing training procedures to fill identified gaps and Trainer ratio. Creating and implementing Employee development plan. Introducing creative New Training methods activities to improve and sustain team ESAT. Ensuring the training team stays updated with knowledge of
upskilling on demand. Weekly collaboration with SOC team lead for an overview of socs understanding and analyst
delivery styles required to train new trainees and develop the existing agent capabilities. Can confidently updates and relevant knowledge People Communicate with team on Knowledge and Skill change updates for relevant
delivery styles required to train new trainees and develop the existing agent capabilities. Can confidently updates and relevant knowledge People Communicate with team on Knowledge and Skill change updates for relevant
explain the solution · The ability to work well in a team · problem solving skills · The most important rule