sustain. Oversee SSA testing service delivery Very strong project management working with on-shore/off shore
sustain. Oversee SSA testing service delivery Very strong project management working with on-shore/off shore
2019
3 years exp as an IT Manager or Service Delivery Manager
3 years of exp managing teams and
and client end-users in support of the Service Delivery Manager and Network Security Operations Manager
Service Delivery Manager – Operations The individual must play a critical role in ensuring the alignment consistency and quality in service delivery. 1. Customer Relationship Management (CRM): Understanding CRM ensure minimal impact on service delivery. Solution creating and crisis management skills. 9. Financial Acumen:
and client end-users in support of the Service Delivery Manager. Confirm call resolution with End User
ID's & authorisation, manage service delivery operations, manage infrastructure resource administration
ID's & authorisation, manage service delivery operations, manage infrastructure resource administration
stakeholder needs, satisfaction and service delivery Knowledge management - Ensure that adequate knowledge