service desk's productivity and customer service - Monitor's technician daily productivity report - Responsible
Scheduling:
cards. Overtime & leave for all service & AMC technician teams. Supply only quotes & processing customers of monthly services, repairs & call outs. Handling AMC technician daily queries when on
cards. Overtime & leave for all service & AMC technician teams. Supply only quotes & processing customers of monthly services, repairs & call outs. Handling AMC technician daily queries when on
Technical Scheduling: Schedule service appointments for technicians based on customer needs and technician relevant information about the service process. Coordinate with technicians to ensure they have the necessary service appointments and address any scheduling conflicts or delays proactively. Optimize technician
ensure that customer Service Level Agreement's are met. Manage Support Technicians (STs) to drive customer check on all service orders results. Review incomplete incidents with Support Technicians and ensure that
timelines
Answering customer questions about service outcomes and consulting with technicians when necessary. Informing mechanics, service advisors and flyer staff. Control and monitor productivity workshop technician. Ensure
availability of necessary parts and services. Communicate effectively with technicians to relay customer concerns
of necessary parts and services.