process value streams, PGT global teams, and IT Tech Services. In addition to successful test execution, the regression testing / sustain. Oversee SSA testing service delivery Very strong project management working
Managed IT services company based in the USA seeks a Dynamics Sales/Customer Service CRM Technician Configuring Configuring and customizing the Customer Service and Sales modules. Proactive identification of system customizing the Customer Service and Sales modules is needed. Sales and Service Process Optimization: Familiarity rules to streamline sales and service operations. Knowledge of Customer Service Workspace is a huge PLUS Problem-Solving
team is growing, and we are hiring another Field Service Engineer for our client in Southern Suburbs, Cape eviewing tickets and requirements on Autotask Service Desk
advantage At least 5 years' experience in a customer-service environment Minimum of 1 year experience in a the following: Responsible for the after-sales services function. Reports to the Customer Liaison leader leader. Establish and lead a high-performance services team measured by performance KPIs. Responsible for technician skills on admin work). Keep track of service tickets and recalls. Implement corrective action Responsible for national ticketing and service performance of the service team. Own and personally manage one
Software Development Solutions External Client Service Account Manager. Permanent position Matric certificate/ working experience in the IT software solutions services rendered to EITHER: the Pension, Provident and or other Financial services /OR Healthcare Industries or other financial services Must have Project Managing month full cost to company per month The post Client Service Account Manager appeared first on freerecruit
SERVICE DESK ENGINEER
The Service Desk Engineer is the first point of contact for clients and
or tickets and handling resulting incidents or service requests applying standard operating
procedures
full range of products and services offered,
applying agreed service level agreements leveraging
breach and ageing reports for tickets opened by service desk
-Identify gaps and short comings in the
the current processes, procedures, services and provide
recommendations for improvement
Atlantis, Cape Town As a Support Services Coordinate in charge of Support Service, you will play a crucial role include analyzing and optimizing various support services to enhance efficiency, productivity and customer Leadership: Lead and manage a team of support service staff, including, buying, specialists and administrative Process Improvement: Evaluate and streamline support service processes, including internal inquiries, warranty metrics to measure the effectiveness of support services. Resource Management: Allocate resources efficiently
Atlantis, Cape Town As a Support Services Coordinate in charge of Support Service, you will play a crucial role include analyzing and optimizing various support services to enhance efficiency, productivity and customer Leadership: Lead and manage a team of support service staff, including, buying, specialists and administrative Process Improvement: Evaluate and streamline support service processes, including internal inquiries, warranty metrics to measure the effectiveness of support services. Resource Management: Allocate resources efficiently
Description Purpose An experienced programme manager to manage and deliver the multi-year programme of strategic &operational online projects, from opportunity phase through to implementation and review phase. The ideal candidate will have an astute business mind and a proven ability to translat
the provision of a Digitally enabled technology service as a group COE, drive business and transformation operate the various technology platforms and shared services, ensure Cyber and Information Security resilience Support diagnosis and support for Output Device services Ad Hoc Reporting. Other Good people management experience in an IT Service Desk environment Background in IT Services with an emphasis on Service Management