been agreed by the Channel. Adhere to service standards and best practices to ensure that customer satisfaction ATM Command Centre with respect to downtimes etc. This is done on a regional basis as the bank as no regional Clear sales plans and actionable actions Weekly Call plans and management Customer Service Plans to address on weekends and public holidays when required. Banking, Sales, Consultant
been agreed by the Channel. Adhere to service standards and best practices to ensure that customer satisfaction ATM Command Centre with respect to downtimes etc. This is done on a regional basis as the bank as no regional Clear sales plans and actionable actions Weekly Call plans and management Customer Service Plans to address on weekends and public holidays when required. Banking, Sales, Consultant
Ensure FAIS and FICA standards are adhered to when dealing with customer calls and correspondence. Update Customer Debtors System (CDS). Ensure quality of calls in line with Service Level Agreements (SLA's). Must selling Short Term Insurance, Life products and/or Banking Products Good customer care skills Must have experience
Ensure FAIS and FICA standards are adhered to when dealing with customer calls and correspondence. Update Customer Debtors System (CDS). Ensure quality of calls in line with Service Level Agreements (SLA's). Must selling Short Term Insurance, Life products and/or Banking Products Good customer care skills Must have experience
South African context Description The Sales Contact Centre Team Leader's primary objective is to lead and for driving the implementation of Sales Contact Centre operational strategies ensuring that the business performance driven culture and ensure that contact centre processes and controls are aligned to the business English Experience • Minimum 5 years' sales contact centre experience, with 2 or more years' experience in in a supervisory or team leader position ( Call centre) . ISP experience is preferable. • Proven track
turnaround standards Ensure deliveries to Customers by the couriers are within agreed service standards Monitor service standards in the Call Centre /Internal Sales Ensure the Warehouse operates within standard operating
processes for a world-class sales force, by optimising call schedules and the CRM system.
processes for a world-class sales force, by optimising call schedules and the CRM system. Attend sales meeting data is consistently updated including rep call adherence, call frequency and strike rate information is Planning of sales route call schedule from Monday to Friday. Ensure the calling schedules are maintained on a daily basis: Check limits exception report. Call reports. Weekly sales report submitted to the GM reports in terms of the Revenue and GP: Rep call reports. Call schedule adherence. Strike rate. Quotes.
Alarms) You must be comfortable making dozens of calls per day, working with channel partners, generating through inbound lead follow-up and outbound cold calls and emails Understand customer needs and requirements phone presence and experience dialing dozens of calls per day Proficient with corporate productivity and
Alarms) You must be comfortable making dozens of calls per day, working with channel partners, generating through inbound lead follow-up and outbound cold calls and emails Understand customer needs and requirements phone presence and experience dialing dozens of calls per day Proficient with corporate productivity and