further expansion, we currently have the role of Call Centre Agent.
Purpose of the job:
Ensuring Applying customer service/care principles to all calls
Working with People
Ability to learn grasp information
Minimum 1-year previous call center experience (Preferred)
Excellent listening
in Sandton is seeking to employ experienced Call Centre Agents based in Alexandra or Randburg CBD (not or NQF Level 4 (not negotiable) Min 6 months call centre experience (preferable international) (not negotiable)
in Sandton is seeking to employ experienced Call Centre Agents based in Alexandra or Randburg CBD (not or NQF Level 4 (not negotiable) Min 6 months call centre experience (preferable international) (not negotiable)
certification
Essential: IIBA certification FTI certification Banking experience SAFe certification and experience Agile the detail spectrum. Senior, Business Analyst, Banking, Jira, Confluence, Aris, SAFe, process mapping
years' experience in administration industry. Call centre experience would be beneficial. • Knowledge of
years' experience in administration industry. Call centre experience would be beneficial. • Knowledge of
guidance to team members, managing the quality standards and having monthly catch ups with the team. Ensure to meet client requirements and organizational standards. Modify policies according to client specifications team members' calls to ensure adherence to communication protocols and service standards. Determine data
guidance to team members, managing the quality standards and having monthly catch ups with the team. Ensure to meet client requirements and organizational standards. Modify policies according to client specifications team members' calls to ensure adherence to communication protocols and service standards. Determine data
data from internal systems to support the IFRS17 standard and application thereof, reconcile data between data from internal systems to support the IFRS17 standard and application thereof; Reconciliation of data asset reporting automation; (GROUP) Billings/Unmets/Bank charges: Figaro project; (LIFE) Claims/Reinsura maintenance/improvements/upgrades: Pastel; EPS/GPS; Banking systems. Continuously review all SOP's and update