losses incurred due to fraud reported on customer bank accounts (online / card fraud) Provide excellent mandatory training on systems and processes Ensure that bank guidelines are followed relating to online fraud online banking product knowledge Card, merchant payments systems, and eCommerce experience Banking regulations
further expansion, we currently have the role of Call Centre Agent.
Purpose of the job:
Ensuring Applying customer service/care principles to all calls
Working with People
Ability to learn grasp information
Minimum 1-year previous call center experience (Preferred)
Excellent listening
and support the Call Centre Agents in achieving required input and output standards culminating in achievement and client Collection targets. Accountable for Call Centre Agents performance through quality monitoring monitoring, compilation of reports and coaching of Call Centre Agents to achieve high performance outcomes Key Manage agents who do not meet required performance standards through the internal improvement programme • Identify external regulations, and information security standards • Collect and provide data required for various
Innovators Thrive!
We are seeking a Call Coordinator with strong communication skills do:
Your expertise:
certification
Essential: IIBA certification FTI certification Banking experience SAFe certification and experience Agile the detail spectrum. Senior, Business Analyst, Banking, Jira, Confluence, Aris, SAFe, process mapping
Responsible for the supervision of a quality Contact Centre with regard to receiving manual applications, welcoming accordance with manual; ● Dealing with outbound calls in terms of an escalated query in terms of applications at the Contact Centre; ● Responsible for the supervision of a quality Contact Centre with regard to attending of a quality Contact Centre with regard to attending and resolving voice calls received; ● Report to Matric/NQF level equivalent, ● National Diploma in Call Centre/Marketing/Sales Service will be an added advantage
RPO Recruitment's client is seeking a highly skilled and experienced Senior Investment Officer to join their team in their Sandton branch. As the Senior Investment Officer, the successful candidate will be responsible for managing investment strategies and portfolios on behalf of their clients. The
RPO Recruitment's client is seeking a talented and motivated M&A Associate to join their team of professionals in Sandton, Gauteng. As an M&A Associate, the successful candidate will be responsible for conducting industry research, financial analysis, and due diligence on potential target co
client in the Banking Industry is looking for a Project Manager - Infrastructure & Data Centre Specialist related to a move of infrastructure between Data Centres. To plan; direct and co-ordinate the activities