will be responsible for managing the customer care team and connecting them closely with the operations practices and behaviours. Team Management and Development: Lead and manage a team of Customer Care Managers improvement and accountability within the customer care teams. Conduct regular performance evaluations and facilitate facilitate training programs to enhance team capabilities. Issue Resolution and Escalation Management: enhancements. Collaborate with cross-functional teams to streamline processes and optimise the customer
will be responsible for managing the customer care team and connecting them closely with the operations practices and behaviours. Team Management and Development: Lead and manage a team of Customer Care Managers improvement and accountability within the customer care teams. Conduct regular performance evaluations and facilitate facilitate training programs to enhance team capabilities. Issue Resolution and Escalation Management: enhancements. Collaborate with cross-functional teams to streamline processes and optimise the customer
feedback and share with the appropriate internal teams to help improve our products and services. Policy during customer interactions. Team Collaboration: Work closely with team members and other departments
feedback and share with the appropriate internal teams to help improve our products and services. Policy during customer interactions. Team Collaboration: Work closely with team members and other departments