provide the full spectrum of support from Customer Service to Technical Support to Sales and Retentions. Can lead a team to balance outstanding, support and experience with customer whilst maintaining compliance Previous experience within the Customer Service, Technical, Sales, Collection and Retentions campaigns will
infrastructure. Provide support for software applications and troubleshoot technical issues as needed. Collaborate such as data management, analytics, and customer support. Participate in training sessions and workshops professionals in the field. Opportunity to develop technical skills and industry knowledge through real-world
Training/Refreshers/Floor Support or any other intervention in consultation with Operations, Quality, training as per business needs. Manages floor support activities to identify gaps in customer service/communication
Training/Refreshers/Floor Support or any other intervention in consultation with Operations, Quality, training as per business needs. Manages floor support activities to identify gaps in customer service/communication
Purpose of the Role: The role is to support Customer Service Agents in delivering exceptional customer
Purpose of the Role: The role is to support Customer Service Agents in delivering exceptional customer
Calibration sessions and ensure variance is less than 5% Support Projects/BQ Management/Campaign Launches, Upskills
Calibration sessions and ensure variance is less than 5% Support Projects/BQ Management/Campaign Launches, Upskills