Ware is seeking a dedicated and knowledgeable IT Service Desk Agent to join their dynamic team. As a leading solutions, they are committed to delivering top-notch service to our clients. If you have a strong technical communication skills, and a passion for customer service, we want to hear from you. Apply now to be a part line IT support • Logging of all Incidents and Service request according to ITIL standards • Follow up the call life-cycle • Work closely with resolver groups to ensure timely updates are sent to requestor
requires a unique blend of technical skills, customer service aptitude, and a collaborative spirit, ensuring seamless delivery of IT support and management services. Core Responsibilities -Technical Support and knowledge bases, and FAQs to assist in customer self-service and team reference. -Continuous Learning and Development: network infrastructure, device management, and cloud services. -Excellent problem-solving skills, with the ability with a focus on providing exceptional customer service. -Familiarity with project management and CRM tools
and providing dedicated training and support services to ensure customer success. Overview and Skills customers are encouraged to continue using our services. Proven ability to handle a significant volume
and providing dedicated training and support services to ensure customer success.
Overview
customers are encouraged to continue using our services.
customers are encouraged to continue using the services.
working in a highly technical setting.
aint yourself with the diverse businesses and service portfolios within the Padel industry.
Provide
Comfortable working in a highly technical setting. Service-oriented mindset towards achieving common goals
Comfortable working in a highly technical setting. Service-oriented mindset towards achieving common goals
ICT organisation 6 Solid experience of Managed Services Excellent working knowledge of ITIL processes