management) Analyse and resolve problem tickets Resolve incident tickets Plan and execute infrastructure lifecycle
including site monitoring, corrective intervention tickets and Tier 2 network operations support requirements Responsible for handling corrective intervention tickets, diagnosing network problems, and implementing and skills in handling corrective intervention tickets promptly to address network disruptions. Ability
12 1 - 2 years' Banking experience 1 - 2 Years' ticket management experience FICA knowledge RESPONSIBILITIES:
management). Resolve incident tickets. Analyse and resolve problem tickets. Experience with VIP and End-user
safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
including site monitoring, corrective intervention tickets and Tier 2 network operations support requirements accountability for handling corrective intervention tickets, diagnosing network problems, and implementing
and general user support.
and integration deployments Logging and tracking tickets to external support Troubleshooting deployments
and Kafka environment Following up on incident tickets to make long term improvement The team operates
infrastructure monitoring and reporting.