operational development team directly supporting the call centre, reporting to the Head of IT with dotted line queries and the side effects on a busy operational call centre. Create and maintain constraints, keys and indexes technical team, management and non-technical call centre agents. Very good problem-solving skills and
Excel, PowerPoint, and Outlook OpenText Archive Centre Certification Job Related Requirements Minimum Minimum of 10 years' experience in OpenText Archive Centre. Added Advantages for the role. Knowledge of Documentum advantage. Main purpose of the role OpenText Archive Centre application is used by many applications. The role
leading Contact Centre Solutions & Technology Provider serving numerous contact centres and agents, require practices, and emerging technologies related to contact centre solutions and enterprise software development. enterprise environment, preferably within the contact centre industry. Strong understanding of business processes approach to problem-solving. Familiarity with contact centre technologies and solutions is advantageous.
best practises and frameworks to manage the data centre, capacity planning, backups, migrations, and audits experience with server virtualisation and data centre administration. Proven experience in migrating
solid foundation and extensive experience in Data Centre Storage, and an overall experience in the IT Industry Solutions. Utilize your extensive knowledge of Data Centre Storage to recommend appropriate Huawei storage experience. 5 to 8 years of experience in Data Centre Storage, irrespective of brand, with a focus on
solid foundation and extensive experience in Data Centre Storage, and an overall experience in the IT Industry Solutions. Utilize your extensive knowledge of Data Centre Storage to recommend appropriate Huawei storage experience. 5 to 8 years of experience in Data Centre Storage, irrespective of brand, with a focus on
platforms, in-house managed cloud, and local data centre IT platforms. Key Skills: Minimum 1 year or more monitoring, etc.) • Experience with local data centre resource management and setup. • Basic understanding
customer service. The engineer answers incoming calls, tracks all information on the Remedy system along accurately into the Remedy System Manage end to end all calls logged and providing updates to keep customers informed VIP's facing challenges and try and resolve on first call. Gathering information through analytical trouble Identify trends by monitoring and analysing incoming calls, problems and support requests. Use the required forthcoming attractions. Escalation and management of calls to agreed SLA's Avoid requests from breaching target
Knowledge and experience in Network Operations centre (NOC) Network Administration skills Strong technical
to IT · Experience in Office 365 and 365 admin centre (End to End Support) · Good knowledge on Power