We are recruiting a Hospitality Call Centre Agent for an organisation based in the northern suburbs of relevant departments Troubleshoot Track and report on calls handled Other day to day administrative duties as
for a Call Centre Manager. The role will involve the daily running and management of the call centre through areas of improvement or development. Ensure that calls are answered by staff within agreed time scales development Change management Effective management of Call Centre & Assessing functions Effective submission medical aid industry Current experience in a Call Centre Manager / Team Lead role Market related
management
for a Call Centre Manager. The role will involve the daily running and management of the call centre through areas of improvement or development. Ensure that calls are answered by staff within agreed time scales development Change management Effective management of Call Centre & Assessing functions Effective submission medical aid industry Current experience in a Call Centre Manager / Team Lead role Market related
admin with adjustments on the system
organisational policies and procedures for the Centre. Assist in establishing work schedules and assignments Maintain awareness of general condition of health Centre and work done by service providers. Resolve customer public areas or reception areas of the Medical Centre In the event of any security related event the procedure as amended from time to time. Ensure that Centre reports are done daily. Ensure that all maintenance
by discussing client requirements either via call centre or over e-mail advising on suitable options in
by discussing client requirements either via call centre or over e-mail advising on suitable options in
bookings made and costs incurred to date per cost centre. Complete a variety of special projects including changes to appointments. Answering and directing calls to appropriate executives and parties, taking messages
bookings made and costs incurred to date per cost centre. Complete a variety of special projects including changes to appointments. Answering and directing calls to appropriate executives and parties, taking messages