office (subject to completion of training and probation at line managers discretion)
office (subject to completion of training and probation at line managers discretion)
office (subject to completion of training and probation at line managers discretion) Minimum 3-4 years'
office (subject to completion of training and probation at line managers discretion) Minimum 3-4 years'
Hire Resolve's client in the renewable energy industry is urgently seeking the expertise of a Technical Support Manager in Cape Town. Responsibilities: Supporting clients Managing the support tickets and tracker Managing support staff Managing new product testing process Managing faults on products
Hire Resolve's client in the renewable energy industry is urgently seeking the expertise of a Technical Support Manager in Cape Town. Responsibilities: Supporting clients Managing the support tickets and tracker Managing support staff Managing new product testing process Managing faults on products
Essential Requirements: – Excellent analytical skills – Previous experience in customer service – Ability to problem solve – Ability to work under pressure – Positive attitude – Computer literate (Internet, Word, Excel, Outlook, etc) – Must work well within a team – Clear ITC Duties
providing coaching and training to improve agent performance, and managing escalated customer inquiries
facilitating over-the-shoulder training and liaising with management so as to ensure exceptional customer
facilitating over-the-shoulder training and liaising with management so as to ensure exceptional customer