the day to day operation of one of the Customer Experience teams • Act as a mentor and resource for the Dynamic risk reporting to the Director of Customer Experience especially pertaining to and highlighting churn customer account management experience • Proven experience executing customer experience and retention campaigns campaigns • Proven experience with the management of teams, including personal and professional growth of Positive attitude, well-presented and professional • Experience in sales and revenue growth • Ability to build
implementation. Project management and multinational experience.
the Security Services Department for a Client Experience Manager reporting to the Security Services Executive accountability for overall service delivery and customer experience. Build strong customer relationships and with organizations and their contractual obligations. Address without delay, performance issues when they arise. Take of high standard and foster positive customer experience. Define operational processes in line with developed strategies to support meeting a positive customer experience outcome. Ensure such operations aligns to OneX
the Security Services Department for a Client Experience Manager reporting to the Security Services Executive accountability for overall service delivery and customer experience. Build strong customer relationships and with organizations and their contractual obligations. Address without delay, performance issues when they arise. Take of high standard and foster positive customer experience. Define operational processes in line with developed strategies to support meeting a positive customer experience outcome. Ensure such operations aligns to OneX
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Law or Information Technology). 2-3 years BEE experience. Must have a valid driver's license and own reliable
advantageous.
of the overall change strategy. Typically works without supervision and may provide technical guidance
clear and effective verbal communications skills without supervision and provides technical guidance when
to partnerships
Managing Change
Works without supervision and provides technical guidance when
stakeholders and their expectations. Typically works without supervision and may provide technical guidance
policies.
Analytical Processes
Works without supervision and provides technical guidance when
Skype, etc. in clear informative written English, without the use of jargon · Provide excellent service to updated with clear informative written English, without the use of jargon. · Establish/ Maintain contact Work Experience and Competencies: · VOIP and Mikrotik experience is essential · Previous experience working similar position & industry. Voice and PABX experience Knowledge and understanding of TCP/IP, DNS, DHCP Qualifications · Matric / NQF4 Equivalent · N & A Experience or qualifications will be beneficial. · Between
abilities and experience :