Business Applications and Process Support Manager (BAPS)
KwaZulu-Natal

Key Responsibilities:Financial Control:

Budgeting and accounting for the cost of BAPS services both locally and globally.

Service Management:

Project Management:

Managing BAPS systems development and integration solutions.
Collaborating closely with external developers to provide effective and efficient solutions.
Ensuring proper planning, executing, controlling, and closing of projects to achieve agreed goals, criteria, and deadlines.

Business Analysis:

Analyzing business processes and identifying areas for improvement.
Translating business requirements into functional specifications for the development team.
Facilitating communication between stakeholders and the development team.

Development:

Collaborating with cross-functional teams to define, design, and deliver new reports, integrate systems, and solve business challenges.
Debugging and resolving report defects and issues.

Vendor Management:

Working with external support personnel to provide cost-effective and business-compatible support to internal stakeholders.
Managing relationships with vendors to ensure the delivery of quality products and services.

Training:

Training support and development personnel on new and existing systems to ensure they can provide the required support to the business.

Team Leadership:

Ensuring a motivated, competent, effective, and efficient team that can meet business requirements.

Key Performance Areas:

Consequences (KPIs):

Legal and company compliance with business processes and procedures.
Timely and uninterrupted business processes.
Mitigated system security risks.
Accurate business decisions based on correct business information and reporting.

Qualifications: