Requirements:
Requirements:
you will be responsible for providing basic 1st line support and assisting in the absence of the First-line
network and telephone
infrastructure (1st line support).
- Proactively monitor network and telephone
- Provide telephone infrastructure (1st line support).
- Offer customer training.
- Provide
for network and telephone infrastructure (1st line support). - Proactively monitor network and telephone calls). - Provide telephone infrastructure (1st line support). - Offer customer training. - Provide customers
/>- Replace faulty devices.
- Provide 1st line support of telephone infrastructure.
Asset Management
- Attend to 1st line AV problems and escalate matters to Lead: Business Support.
Reporting
Support - Replace faulty devices. - Provide 1st line support of telephone infrastructure. Asset Management requests. - Attend to 1st line AV problems and escalate matters to Lead: Business Support. Reporting - Provide
1st line IT and technical support Troubleshoot and analyse IT hardware and software issues Log and track
requests on behalf of clients Works with 1st and 2nd line support to ensure timely response and resolution
Reference: JHB000967-DS-3 Role: Jnr Support Engineer (ISP - 1st Line) Location: Illovo, Johannesburg A successful and growing ISP is looking for a dynamic and articulate Junior Network Support Engineer to join their awesome team. It is a busy and exciting working environment and they offer lots of g