enhance the efficiency and effectiveness of its services. This PO needs to be technically sound and familiar the value of the product and representing the customer to the development team to achieve the product
maintain client Microsoft 365 environments including services such as Exchange Online, SharePoint, Teams, etc level of escalation for the Service Desk attending to more intricate service requests or requests which Server Virtualization and security hardening. Customer Service experience Education and Training Grade 12 support of Microsoft 365 tenants on behalf of customers. The position responsibility requires independent Some level of Technical Pre-Sales assistance to customers is expected. Other Duties as required Personal
technical support and troubleshooting assistance to customers via phone and email Investigate and resolve complex issues Log faults with service providers and third parties Document and track customers issues, resolutions expectations Proactively identify trends and patterns in customer issues to improve product stability and prevent recurring problems Communicate effectively with customers, providing regular updates and solutions clearly
technical support and troubleshooting assistance to customers via phone and email Investigate and resolve complex issues Log faults with service providers and third parties Document and track customers issues, resolutions expectations Proactively identify trends and patterns in customer issues to improve product stability and prevent recurring problems Communicate effectively with customers, providing regular updates and solutions clearly
staying abreast of market trends Essential to be custom service orientated Excellent eye for detail and proof-reading submit for processing and dispatch Ensure all customers are answered from the enquiries Managing the sales company products on Takealot, Amazon and similar customers, uploading products and images for approval, maintain all registered domains are renewed Handle all customer queries e.g. troubleshooting, price queries, complaints
staying abreast of market trends Essential to be custom service orientated Excellent eye for detail and proof-reading submit for processing and dispatch Ensure all customers are answered from the enquiries Managing the sales company products on Takealot, Amazon and similar customers, uploading products and images for approval, maintain all registered domains are renewed Handle all customer queries e.g. troubleshooting, price queries, complaints
financial data. Key Responsibilities: Managing customer migration projects. Creating and managing migration of the team. Using advanced technical skills and custom tools to efficiently manipulate and migrate client project stays on track. Providing customer support, resolving customer queries, recommending solutions data clarification and training to onboarding customers. Skills: Analytical skills - Understanding the advantageous. Good general IT knowledge is required. Customer service/support experience will be advantageous. MySQL
financial data. Key Responsibilities: Managing customer migration projects. Creating and managing migration of the team. Using advanced technical skills and custom tools to efficiently manipulate and migrate client project stays on track. Providing customer support, resolving customer queries, recommending solutions data clarification and training to onboarding customers. Skills: Analytical skills - Understanding the advantageous. Good general IT knowledge is required. Customer service/support experience will be advantageous. MySQL
insights and analytics to enhance performance and customer experience. Knowledge, skills and attributes : ensuring seamless functionality and uninterrupted service delivery. Develop and implement operational policies improvements aimed at enhancing productivity and customer satisfaction. Continuously review and optimize innovation and growth based on data-driven analysis of customer behaviour, market trends, and competitive landscape standards governing the operation of financial services and mobile banking platforms. Implement risk management
Computing and Microsoft 365 service architecture, service design, service management and configuration the associated risks in regard to IT assets and services. Ensure that the IT infrastructure is reliable IT teams and vendors to deliver high-quality IT services and solutions. This is what we need from you: vendors to ensure alignment and integration of IT services and solutions REQUIREMENTS: Bachelor's degree effectively with various stakeholders, such as customers, management, vendors, etc.