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Client Experience Manager
Reunert Limited
Johannesburg
the Security Services Department for a Client Experience Manager reporting to the Security Services Executive accountability for overall service delivery and customer experience. Build strong customer relationships and with of high standard and foster positive customer experience. Define operational processes in line with developed strategies to support meeting a positive customer experience outcome. Ensure such operations aligns to OneX promptly dealt with. Required Experience: At least five (5) years active experience managing operations and
share this job on whatsappClient Experience Manager Johannesburg
Reunert LimitedJohannesburg
the Security Services Department for a Client Experience Manager reporting to the Security Services Executive accountability for overall service delivery and customer experience. Build strong customer relationships and with of high standard and foster positive customer experience. Define operational processes in line with developed strategies to support meeting a positive customer experience outcome. Ensure such operations aligns to OneX promptly dealt with. Required Experience: At least five (5) years active experience managing operations and
Experience Architect City Of Johannesburg Metropolitan Municipality
Levelup LtdSouth Africa
standards and best practices. 4-7 years of experience in user experience or digital content roles. Demonstrated user flows, storyboards, or content strategy. Experience with new and emerging technologies such as AI tight deadlines. Strong writing or editorial experience.
Field Support Engineer X2
Sandton
Negotiable you’ll do:
- Call Updating - To ensure that all calls are updated daily with meaningful comments and that correct call update templates are used and completed fully on all calls
- Asset input average contractual SLA requirements
- All calls which can be resolved remotely is redirected back team.
- Productive Call Rate - To ensure that the agreed upon number of calls are resolved per day Flows - Adherence to Call Management System/any assisted tool used workflows
- Call Ageing - Ensure
Administrator Support Jhb - Northern Suburbs
Ultra Personnel : Pharmaceutical, Insurance, EngineeringNorth Johannesburg
application support NetSurIT Cloud operation security centre) Computer builds (standard company build policies) offices across SA (remote configuration) Covering calls for other office facilities such as connectivity machines via Microsoft cloud operation security centre Support users across the branch network via phone phones) Management Information Record and analyse IT calls logged & determine patterns to pro-actively Qualifications and Experience: A, N certification or any other related qualification Two years' experience in an IT
Sql Developer Cresta . Hybrid (3 Days Remote 2 Days Office)
Computer Experts PersonnelSouth Africa
60-50k pm Role: Managing Self Minimum Qualifications & Experience Requirements: Entire Office Suite skills advanced Proficiency in TSQL. SSRS, SSIS, and SSAS SQL Server experience are essential criteria for application. Power mining, and segmentation Collections Strategy Experience Good verbal and written skills Good presentation Investigative, analytical and impact analysis skills Matric (Required) Additional helpful technical knowledge assist in creating collections strategies for the call centre. Provide insight on performance through accurate
Helpdesk Team Lead Rosebank
Reflex Solutions LtdJohannesburg
client expectations & the overall client experience through SLA compliance in incident resolution to Grave management of calls . Provide Daily feedback on Call Management and call Quality , to Manager the success in this role. Objective 1: Client Experience Key Results: Show consistent effort and initiative Client Experience Key Results : Improvement in First Call Resolution (FCR) to 70% on all calls logged logged to Service Desk Objective 3: Client Experience Key Results : Manage MTT Response for the Service desk
It Support Engineer Midrand
Nexio South AfricaMidrand
customer service. The engineer answers incoming calls, tracks all information on the Remedy system along accurately into the Remedy System Manage end to end all calls logged and providing updates to keep customers informed VIP's facing challenges and try and resolve on first call. Gathering information through analytical trouble Identify trends by monitoring and analysing incoming calls, problems and support requests. Use the required forthcoming attractions. Escalation and management of calls to agreed SLA's Avoid requests from breaching target
Technology Technician Midrand
American International School Of JohannesburgMidrand
of AISJ is to provide exceptional educational experiences in a diverse and nurturing environment in order accounted for. Keep the asset register up to date. Log calls with external providers where and when necessary technical support to the Theatre and Fine Arts Centre. Relocate, install, set up, and configure technology Manage support calls by providing continual feedback, timely resolution, and follow-up calls subsequent to working relationships Minimum Requirements: Education Matric Certificate A/N MCSE/MCSA A tertiary qualification
Desktop Support Technician Waverley, City Of Johannesburg Metropolitan Municipality NEW
Vox TelecomSouth Africa
escalation of any issues and calls. Ensure prompt feedback to all calls assigned and do follow ups with function – logging and maintaining all support calls Matric CompTia A Essential CompTia N or IT Diploma Engineer) (Current to within 18 months) 3 years' experience with exposure to IT systems in an environment
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