logging and following up on calls Log calls on behalf of clients Test completed calls or queries from clients
support to staff
• Conduct hand-over at shift rotation.
• Monitor and manage network
training and support to staff• Conduct hand-over at shift rotation.• Monitor and manage network• Manage planned
and support to staff
training and support to staff Conduct hand-over at shift rotation. Monitor and manage network Manage planned
accuracy and quality.
LTE routers for betting •Call outs to the branches and be part of an on-call roster •Computer repairs
line with agreed SLAs. You are the last port of call for the support team so your attitude towards tackling skills. Managing the timely resolution of open calls and call actions across all customers. Take ownership