relating to the Back Office squad
Customer Service
Provide after-hours support resolution for support requests to customers, according to the Service Level Agreement
Configure troubleshoot, isolate, repair, and resolve all customer issues.
Ensure effective communication communication of planned and unplanned outages to customers within SLA and in accordance with the TJ communications professional relationship with customers.
Prepare and conduct customer training as requested.
and digital solutions, offering comprehensive services across diverse industries. Operating worldwide owner of key accounts from an IT service delivery perspective; Lead service delivery reviews on SLA adherence projects with clients and internal stakeholders; Service Delivery Reviews: Participate in MBR/QBR reviews Value Creation: Identify, implement, and review service improvement initiatives. Drive productivity improvements compliance and information security as part of service delivery. Work with internal audit teams to meet
product backlog based on business objectives, customer feedback, and market trends.
provider of permanent and temporary recruitment services to the South African, European and UK marketplace and research. What you will be doing: Assisting customers with the implementation of new and existing programmes Knowledge transfer / mentoring to help our client's customers to build the first few applications and customise customise existing applications. Working with customers onsite to install software, to build example solutions Trillium et al) Real-time applications or web services Data warehousing "Big data" applications Must
cutting-edge technology to cater to a dynamic customer base. They are on a search for a dedicated CRM Software Engineer to bolster their Professional Services team. This role primarily involves constructing and reporting tools within our CRM platform. Customize models, views, and search functionalities based implementations, customizations, and migrations. Integrate existing systems and services into the CRM infrastructure end-user support for CRM applications through our Service Desk, promptly addressing cases as they arise.
provider of permanent and temporary recruitment services to the South African, European and UK marketplace with a focus on customer satisfaction and success. Collaborate closely with customers to understand their alongside dynamic Sales and Services teams. Be the go-to person for customers, ensuring clear communication relationships both internally and with valued customers. Help shape the future of products by providing MS Office and Project Management / Professional Services Automation Software. Entrepreneurial mindset,
Analyst:
Our client, a growing Managed Service Provider company, is expanding to the Cape Town for experienced IT Support Desk Analysts with customer call-center experience. This is an exciting position prepares you to work in a fast-paced, agile, customer service-oriented environment while working individually latest technologies to provide exceptional customer service in support of our clients. Remuneration based years in general call center, office and customer service experience
in the UK, SA, Europe, Asia, and the US. Visit customer sites/offices to troubleshoot, configure and implement implement various IT solutions and services. (SA) Troubleshoot and fix various IT hardware related issues we do, improve customers IT systems, and find smarter ways to deliver excellent service. Maximize and network topology/diagrams. Provide excellent service to all customers and be willing to go the extra mile. Get involved and deliver in complex projects for customers. Assist with technical presales, design, and project
UK, SA, Europe, Asia, and the US.