Call Centre Matric No Experience Jobs in Johannesburg - Page 2

Change Management Consultant Johannesburg North

 Network Contracting Solutions

North Johannesburg

Management Team, Merchants Department, Impacted Call Centre Agents. Merchant Socialisation: Socialisation faced by the merchants. Feedback around user experience to the PMO office which will feed into the measure

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Field Support Engineer X2

Sandton

 Negotiable

you’ll do:

• Call Updating - To ensure that all calls are updated daily with meaningful comments and that correct call update templates are used and completed fully on all calls
• Asset input average contractual SLA requirements
• All calls which can be resolved remotely is redirected back team.
• Productive Call Rate - To ensure that the agreed upon number of calls are resolved per day Flows - Adherence to Call Management System/any assisted tool used workflows
• Call Ageing - Ensure

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It & Systems Administrator; Desktop Support; Facilities

Johannesburg

 Monthly

application support NetSurIT Cloud operation security centre)
Computer builds (standard company build policies)
Covering calls for other office facilities such as connectivity machines via Microsoft cloud operation security centre
Support users across the branch network via Information
Record and analyse IT calls logged & determine patterns to pro-actively initiative

Qualifications and Experience:

A+, N+ certification or

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Administrator Support Jhb - Northern Suburbs

 Ultra Personnel : Pharmaceutical, Insurance, Engineering

North Johannesburg

application support NetSurIT Cloud operation security centre) Computer builds (standard company build policies) offices across SA (remote configuration) Covering calls for other office facilities such as connectivity machines via Microsoft cloud operation security centre Support users across the branch network via phone phones) Management Information Record and analyse IT calls logged & determine patterns to pro-actively Qualifications and Experience: A, N certification or any other related qualification Two years' experience in an IT

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Sql Developer Cresta . Hybrid (3 Days Remote 2 Days Office)

 Computer Experts Personnel

South Africa

 60-50k pm

Role: Managing Self Minimum Qualifications & Experience Requirements: Entire Office Suite skills advanced Proficiency in TSQL. SSRS, SSIS, and SSAS SQL Server experience are essential criteria for application. Power mining, and segmentation Collections Strategy Experience Good verbal and written skills Good presentation Investigative, analytical and impact analysis skills Matric (Required) Additional helpful technical knowledge assist in creating collections strategies for the call centre. Provide insight on performance through accurate

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Helpdesk Team Lead Rosebank

 Reflex Solutions Ltd

Johannesburg

client expectations & the overall client experience through SLA compliance in incident resolution to Grave management of calls . Provide Daily feedback on Call Management and call Quality , to Manager the success in this role. Objective 1: Client Experience Key Results: Show consistent effort and initiative Client Experience Key Results : Improvement in First Call Resolution (FCR) to 70% on all calls logged logged to Service Desk Objective 3: Client Experience Key Results : Manage MTT Response for the Service desk

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It Support Engineer Midrand

 Nexio South Africa

Midrand

customer service. The engineer answers incoming calls, tracks all information on the Remedy system along accurately into the Remedy System Manage end to end all calls logged and providing updates to keep customers informed VIP's facing challenges and try and resolve on first call. Gathering information through analytical trouble Identify trends by monitoring and analysing incoming calls, problems and support requests. Use the required forthcoming attractions. Escalation and management of calls to agreed SLA's Avoid requests from breaching target

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Technology Technician Midrand

 American International School Of Johannesburg

Midrand

of AISJ is to provide exceptional educational experiences in a diverse and nurturing environment in order accounted for. Keep the asset register up to date. Log calls with external providers where and when necessary technical support to the Theatre and Fine Arts Centre. Relocate, install, set up, and configure technology Manage support calls by providing continual feedback, timely resolution, and follow-up calls subsequent to working relationships Minimum Requirements: Education Matric Certificate A/N MCSE/MCSA A tertiary qualification

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Business Analyst City Of Johannesburg Metropolitan Municipality

 Levelup Ltd

South Africa

leading Contact Centre Solutions & Technology Provider serving numerous contact centres and agents, require practices, and emerging technologies related to contact centre solutions and enterprise software development. effectiveness within the organization. 3 - 5 years experience Bachelor's degree in Business Administration Information Systems, or related field. Proven experience as a Business Analyst in an enterprise environment environment, preferably within the contact centre industry. Strong understanding of business processes and

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Solutions Architect Sandton

 Headhunters

Sandton

commercial experience with a Data Center Infrastructure skill set. At least 2 years' experience in BMS or 5 years' Design and Consulting experience with preferably Data Centre Infrastructure and ICT environment some of the in- solution offerings. Industry experience and certification preferably and certifications Certifications (APC, Emerson, etc – Certified Data Centre Design Engineer and relevant product certification infrastructure and plant design and commercialisation. Data centre plant infrastructure. Oversee project production

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