within the team. 99% of calls required to be answered. 95% adherence to Call SLA criteria. 95% attained
analysis. Experience in financial services especially mutual fund is essential. Oracle Development experience
Interaction with team members, operational and contact centre personnel. Ad hoc analysis, queries and business
Interaction with team members, operational and contact centre personnel. Ad hoc analysis, queries and business
the maintenance and security of company's data centre and server environments. Your duties include installing
the maintenance and security of company's data centre and server environments. Your duties include installing
Interaction with team members, operational and contact centre personnel. Ad hoc analysis, queries and business
General: o Interaction with ops personnel, contact centre personnel, client and other 3PLs. · Tasks could
required, in liaison with the IT Service Desk, Contact Centre and all Technology Services Monitor and assess
acknowledged as the preferred and market-leading centre of excellence for Microsoft knowledge, understanding