not limited to: Business Manager: Management of Quality standards by ensuring that report content is accurate assist in creating collections strategies for the call centre. Provide insight on performance through accurate not limited to: Business Manager: Management of Quality standards by ensuring that report content is accurate assist in creating collections strategies for the call centre. Provide insight on performance through accurate assist in creating collections strategies for the call centre. Provide insight on performance through accurate
application support NetSurIT Cloud operation security centre) Computer builds (standard company build policies) offices across SA (remote configuration) Covering calls for other office facilities such as connectivity machines via Microsoft cloud operation security centre Support users across the branch network via phone phones) Management Information Record and analyse IT calls logged & determine patterns to pro-actively
field. 5-7 years of experience in software quality assurance, with a focus on manual and automated testing plans, test cases, and test scripts to ensure the quality of software applications. Collaborate with cross-functional to provide input on testability and potential quality risks. Continuously improve and optimize test processes reports on testing progress, defects, and overall quality metrics to project and client stakeholders. Salary:
leading Contact Centre Solutions & Technology Provider serving numerous contact centres and agents, require practices, and emerging technologies related to contact centre solutions and enterprise software development. enterprise environment, preferably within the contact centre industry. Strong understanding of business processes approach to problem-solving. Familiarity with contact centre technologies and solutions is advantageous.
field – liaising with landlords and users. Quality assurance of field teams' work. Performance management
Facilitate clear and timely communication Oversee quality assurance processes Monitor project progress and manage
Facilitate clear and timely communication Oversee quality assurance processes Monitor project progress and manage
a professional manner To provide support to call centre queries relating to the relevant software Ad
a professional manner To provide support to call centre queries relating to the relevant software Ad
experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers