clients or errors on devices to the relevant department for swift resolution Facilitate content changes
Assist First Line Support ITSM and relevant departments when required, to get requests/ incidents resolved
coordinating resources and timetables with user departments. People Management Provide guidance and support
(70/30 Split), you will work closely with other departments and technical teams to present and articulate
(70/30 Split), you will work closely with other departments and technical teams to present and articulate
requested data, and work on resolutions with other departments and resellers. ● Provide trending and analysis requested data, and work on resolutions with other departments and resellers. ● Provide trending and analysis
agreed service levels and in accordance with department guidelines. Perform and support other tasks as
two-factor authentication. Collaborate with other departments to ensure that security is considered in every
career through guidance and support of management; department and colleagues Improve personal capability and
career through guidance and support of management, department and colleagues Improve personal capability and