documentation and handover to maintenance / call centre and accepting handover from presales for new engineer role PABX certifications Avaya IPO, ACCS (call centre) certifications and experience Solid networking and maintenance of VoIP based PABX systems and call centres Working knowledge of different provider links
opportunities to work alongside house hold brand names as clientele. Requirements: Java Developer 4 years in a development Garth on garth at e dash merge dot co dot za or call him on 0 1 1 4 6 3 3 6 3 3 to discuss this and other
opportunities to work alongside house hold brand names as clientele. Requirements: Java Developer 4 years in a development Garth on garth at e dash merge dot co dot za or call him on 0 1 1 4 6 3 3 6 3 3 to discuss this and other
application support NetSurIT Cloud operation security centre) Computer builds (standard company build policies) offices across SA (remote configuration) Covering calls for other office facilities such as connectivity machines via Microsoft cloud operation security centre Support users across the branch network via phone phones) Management Information Record and analyse IT calls logged & determine patterns to pro-actively
businesses to cultivate trust with every new clientele, all at the mere click of a button.
As
to Grave management of calls . Provide Daily feedback on Call Management and call Quality , to Manager Results : Improvement in First Call Resolution (FCR) to 70% on all calls logged to Service Desk Objective experience in a Team Lead / Supervisor role in a Call Centre Certifications: Official CompTIA A and/or N Official Web hosting and Telephony systems. Experience in call coordination and escalation. Experience with taking
and Consulting experience with preferably Data Centre Infrastructure and ICT environment. Architectural Certifications (APC, Emerson, etc – Certified Data Centre Design Engineer and relevant product certification infrastructure and plant design and commercialisation. Data centre plant infrastructure. Oversee project production competitors' products. Investigate customers of data centre operations complains, determine. nature extent Recommend remedial measures to the facility and data centre management. Integrate systems with renewable energy
a professional manner To provide support to call centre queries relating to the relevant software Ad
experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
a professional manner To provide support to call centre queries relating to the relevant software Ad