a critical role in the operational success and customer satisfaction of the organization. This position requires a unique blend of technical skills, customer service aptitude, and a collaborative spirit, ensuring seamless delivery of IT support and management services. Core Responsibilities -Technical Support and Troubleshooting: Provide first-line support to customers, addressing and resolving technical issues with AI-powered management tools to proactively monitor customer systems, identifying potential issues before they
energy, fast paced program of work within the Customer Program. The applicant would be responsible for delivery of I&T Projects for the VAS (Value Added Services) Business Unit. These projects are to deliver roadmap which includes Financial Services; Bill payments and Cellular Services ROLE OUTPUT/CORE TASKS • Responsible delivery of large/complex IS project(s) within the IS Customer Programme • Responsible for building and managing business areas of accountability within the IS Customer Programme • Responsible for delivering to the
our growing team and provide top-notch service to our customers telephonically, and through written communications high quality support for our products and services to customers and partners through swift availability facilitating the management of customer accounts • Working on escalations within Service Level Agreements • Attend Initial point of contact on product queries • Service excellence • Matric certificate and/or IT related
troubleshoots incoming employee calls. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network resolution of problems or escalation on behalf of the customer to appropriate technical personnel. Provides case implements standard operating procedures and customer service guidelines relating to IT support.
As L2, or L3) you will exercise your excellent customer service skills along with the ability to apply technical
to provide technical support and assistance to customers, whether on the phone or in person. Respond to or in person. Inform customers about IT products and services. Walk customers step-by-step through the software. Follow up with customers to ensure satisfactory service. Communicate customer feedback to the appropriate
energy, fast paced program of work within the Customer Program.
The applicant would be responsible delivery of I&T Projects for the VAS (Value Added Services) Business Unit.
These projects are to deliver roadmap which includes Financial Services; Bill payments and Cellular Services
ROLE OUTPUT/CORE TASKS
delivery of large/complex IS project(s) within the IS Customer Programme
Responsible for building and business areas of accountability within the IS Customer Programme
Responsible for delivering to
troubleshoots incoming employee calls. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network resolution of problems or escalation on behalf of the customer to appropriate technical personnel. Provides case implements standard operating procedures and customer service guidelines relating to IT support. As a Platform L2, or L3) you will exercise your excellent customer service skills along with the ability to apply technical
solutions provider dedicated to delivering the utmost customer satisfaction across diverse sectors, including dynamic Shared Service Centre. Collaborate with a high-performing team to enhance customer experiences, cultivate customer accounts, and drive operational excellence. If you're enthusiastic about delivering delivering exceptional service, fostering improvements, and engaging with stakeholders, apply now for this exciting parameters of customer margin policies. Collaborate with the Sales Team and customers to ensure delivery
dynamic Shared Service Centre. Collaborate with a high-performing team to enhance customer experiences, cultivate customer accounts, and drive operational excellence. If you're enthusiastic about delivering delivering exceptional service, fostering improvements, and engaging with stakeholders, apply now for this exciting parameters of customer margin policies; Collaborate with the Sales Team and customers to ensure delivery excellence across all aspects; Coordinate with Customer Services to manage returns, replacement devices, and
our business is repeat business. ENVIRONMENT: A customer-centric & solutions-driven Software Support Courier sector. You will be expected to support the customer base with any application based technical difficulties You will also be required to rationally isolate customer needs and be able to translate these into potential a similar role including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands SQL/relational databases, knowledge of Terminal Services/RDP environments and experience with a ticket