experienced IT Support Desk Analysts with customer call-center experience. This is an exciting position qualification.
written and oral form; Operate a variety of standard office and retail equipment including POS terminals and resolved; Receives calls for assistance, installations, and general maintenance; logs calls and takes appropriate Retail and office staff, in the proper application of existing or new Retail POS and Server, office computer
Digital/Design space. Skills and Attributes: User-centred design experience Highly proficient in design and teams including product development and the contact centre. A flexible approach as you'll be required to work
offerings. Collaborating closely with the group head of marketing, social media manager, and marketing occasional weekends. Competencies: Proficiency in MS Office Suite, Google Analytics, HTML, and email newsletter
offerings. Collaborating closely with the group head of marketing, social media manager, and marketing occasional weekends. Competencies: Proficiency in MS Office Suite, Google Analytics, HTML, and email newsletter
Operating Systems
party vendors for seamless integration Adherence to call logging processes and meeting SLAs Password resets Microsoft Office Applications (2016/365) Familiarity with on-prem and hosted email services like Office 365
duties:
of the relevant Incident, Request or SRS on the Call TicketSystem) Assist to get new users operational Troubleshooting application issues including MS Teams and MS Office Escalating issues that cannot be resolved timeously network troubleshooting skills Service Management and Call Ticketing systems (E.g. CA UniCenter and BMC) Computer
Effective time and call management to support contractual objectives. Effective use of Call Management System delivery of services. Ensure effective resolution of calls within agreed timelines at expected service quality