incumbent will join the Information Technology Department based at the CAPRISA Head Office in Durban and servers and end user devices Management of Helpdesk service requests Monitor and respond to system alerts and backups Conduct high-level root-cause analysis of service interruptions and establish preventive measures
Administrators Employees and department managers, operational teams, and users IT Service Delivery Managers / developers (Pilotfish, Nologo) BCX support Saas service providers (OrgChartNow) OrgChartNow Support SAP
support, to critically analyze and advise the department on data driven insights and trends, and create stakeholders Manage system/technical issues by logging service desk tickets with IT Track all system/policy/operational
support, to critically analyze and advise the department on data driven insights and trends, and create stakeholders Manage system/technical issues by logging service desk tickets with IT Track all system/policy/operational
information in our database which you confirm is true, correct and up to date. Should a suitable opportunity arise
information in our database which you confirm is true, correct and up to date. Should a suitable opportunity arise
expertise and experience in managing the IS and IT department. breakdowns within the plant. You will give strategic
tablets to laptops. Liaising with complementary departments to ensure adherence to security protocols. Monitoring Liaising with IT vendors. Report to Group Leader on Service Provider Performance, systems issues and risks
system upgrades, and delivering excellent customer service. KEY PERFORMANCE AREAS Technical Support: Provide information while in our possession and make corrections if necessary. You have the right to lodge a complaint
system upgrades, and delivering excellent customer service. KEY PERFORMANCE AREAS Technical Support: Provide information while in our possession and make corrections if necessary. You have the right to lodge a complaint