Encourage Pro-active dialogues with the Operations Department Continuously monitor the operational systems equipment to ensure that they are stable and working correctly Ensure synchronisation and alignment of data within
that an effective and efficient data management service is provided. Provide overall leadership, strategic and management of the CAPRISA Data Management department. Ensure efficient, high quality and optimal delivery delivery of clinical data management services. Provide technical support to the clinical teams and provide Systems
knowledge base and documentation. Work with business departments to continuously drive application architecture requirements. Passionate about excellent customer service delivery. Self-managed. Excellent organising skills
that an effective and efficient data management service is provided. Provide overall leadership, strategic and management of the CAPRISA Data Management department. Ensure efficient, high quality and optimal delivery delivery of clinical data management services. Provide technical support to the clinical teams and provide Systems Maintain day-to-day oversight of the data department to ensure that CAPRISA and study requirements
(saswitch queries, etc.) · Liaising with various departments both at branch and head office level Dispatching Compiling a dispatch e-mail to technicians and other departments, detailing queries that are not resolved · Handling logging tickets · Escalating tickets to relevant departments · Opening tickets and following up with both
(saswitch queries, etc.) · Liaising with various departments both at branch and head office level Dispatching Compiling a dispatch e-mail to technicians and other departments, detailing queries that are not resolved · Handling logging tickets · Escalating tickets to relevant departments · Opening tickets and following up with both
support, to critically analyze and advise the department on data driven insights and trends, and create stakeholders Manage system/technical issues by logging service desk tickets with IT Track all system/policy/operational
support, to critically analyze and advise the department on data driven insights and trends, and create stakeholders Manage system/technical issues by logging service desk tickets with IT Track all system/policy/operational
information in our database which you confirm is true, correct and up to date. Should a suitable opportunity arise
expertise and experience in managing the IS and IT department. breakdowns within the plant. You will give strategic