maintenance at Data Centres Services: • FreePBX extension management / manage call recordings • Cloudflare Databases • Physical server maintenance at Data Centres Technical Skills: Cloud Computing Digital Security
client expectations & the overall client experience through SLA compliance in incident resolution to Grave management of calls . Provide Daily feedback on Call Management and call Quality , to Manager the success in this role. Objective 1: Client Experience Key Results: Show consistent effort and initiative Client Experience Key Results : Improvement in First Call Resolution (FCR) to 70% on all calls logged logged to Service Desk Objective 3: Client Experience Key Results : Manage MTT Response for the Service desk
leading Contact Centre Solutions & Technology Provider serving numerous contact centres and agents, require practices, and emerging technologies related to contact centre solutions and enterprise software development. effectiveness within the organization. 3 - 5 years experience Bachelor's degree in Business Administration Information Systems, or related field. Proven experience as a Business Analyst in an enterprise environment environment, preferably within the contact centre industry. Strong understanding of business processes and
a professional manner To provide support to call centre queries relating to the relevant software Ad Industrial engineering degree Prior relevant work experience not required but would be of benefit to the candidate
a professional manner To provide support to call centre queries relating to the relevant software Ad Industrial engineering degree Prior relevant work experience not required but would be of benefit to the candidate
/>1. Configure and manage the Microsoft 365 Admin Centre
2. Implement and support Microsoft SharePoint
- Advanced knowledge of Microsoft 365 Admin Centre and SharePoint.
- Strong expertise in the
maintenance, and administration.
- Proven experience with email migrations, specifically On Prem/IMAP/Google
(SSCP) - preferable MINIMUM EXPERIENCE REQUIRED (2020 MATRIX) 8 years Experience in: Implementation and managing Cybersecurity event detection and investigation. Centre for Internet Security (CIS) controls, standards Vulnerability assessment. Managing the Security Operations Centre (SOC) R 1400000 - R 1800000 - Annually
maintenance at Data Centres Gambling – 0800 Services: FreePBX extension management / manage call recordings Cloudflare equivalent Sports betting and / or online gambling experience will be highly advantageous Ability to work independently
of AISJ is to provide exceptional educational experiences in a diverse and nurturing environment in order accounted for. Keep the asset register up to date. Log calls with external providers where and when necessary technical support to the Theatre and Fine Arts Centre. Relocate, install, set up, and configure technology Manage support calls by providing continual feedback, timely resolution, and follow-up calls subsequent to Requirements: Work Experience Minimum of three years in an IT support/technician role Experience with Apple OS
solutions. Key Work Experience: At least 5 years' relevant industrial and commercial experience with an Data years' experience in BMS or Scada or PLC Controllers 5 years' Design and Consulting experience with preferably preferably Data Centre Infrastructure and ICT environment Architectural, Structural, Civil, Mechanical are some of the in- solution offerings Industry experience and certification preferably and certifications Certifications (APC, Emerson, etc – Certified Data Centre Design Engineer and relevant product certification