application support NetSurIT Cloud operation security centre)
Computer builds (standard company build policies)
Covering calls for other office facilities such as connectivity
machines via Microsoft cloud operation security centre
Support users across the branch network via
Information
Record and analyse IT calls logged & determine patterns to pro-actively
initiative
Qualifications and Experience:
A+, N+ certification or
application support NetSurIT Cloud operation security centre) Computer builds (standard company build policies) offices across SA (remote configuration) Covering calls for other office facilities such as connectivity machines via Microsoft cloud operation security centre Support users across the branch network via phone phones) Management Information Record and analyse IT calls logged & determine patterns to pro-actively Qualifications and Experience: A, N certification or any other related qualification Two years' experience in an IT
client expectations & the overall client experience through SLA compliance in incident resolution to Grave management of calls . Provide Daily feedback on Call Management and call Quality , to Manager the success in this role. Objective 1: Client Experience Key Results: Show consistent effort and initiative Client Experience Key Results : Improvement in First Call Resolution (FCR) to 70% on all calls logged logged to Service Desk Objective 3: Client Experience Key Results : Manage MTT Response for the Service desk
leading Contact Centre Solutions & Technology Provider serving numerous contact centres and agents, require practices, and emerging technologies related to contact centre solutions and enterprise software development. effectiveness within the organization. 3 - 5 years experience Bachelor's degree in Business Administration Information Systems, or related field. Proven experience as a Business Analyst in an enterprise environment environment, preferably within the contact centre industry. Strong understanding of business processes and
commercial experience with a Data Center Infrastructure skill set. At least 2 years' experience in BMS or 5 years' Design and Consulting experience with preferably Data Centre Infrastructure and ICT environment some of the in- solution offerings. Industry experience and certification preferably and certifications Certifications (APC, Emerson, etc – Certified Data Centre Design Engineer and relevant product certification infrastructure and plant design and commercialisation. Data centre plant infrastructure. Oversee project production
commercial experience with a Data Center Infrastructure skill set.
preferred. Experience with monitoring systems such as Nagios or PRTG. Minimum 4 years' experience as a Mid-Level Mid-Level Support Engineer in a Call Centre environment dealing with international customers. Valid driver's own transport. Ability to work shifts. Proven experience in an ISP Engineer or similar customer support
a professional manner To provide support to call centre queries relating to the relevant software Ad Industrial engineering degree Prior relevant work experience not required but would be of benefit to the candidate
a professional manner To provide support to call centre queries relating to the relevant software Ad Industrial engineering degree Prior relevant work experience not required but would be of benefit to the candidate
/>1. Configure and manage the Microsoft 365 Admin Centre
2. Implement and support Microsoft SharePoint
- Advanced knowledge of Microsoft 365 Admin Centre and SharePoint.
- Strong expertise in the
maintenance, and administration.
- Proven experience with email migrations, specifically On Prem/IMAP/Google