Gap Analysis, Customer Data Analysis, Shopping Centre Research, etc. Collect, analyse, interrogate, and
improvement ● Manage national and international calling underlying carriers including cost analysis and irregularities or disputes from carriers, provide call records or other requested data, and work on resolutions updating product catalogues ● Maintaining and updating call charge rates ● Ensuring that prefix lists are maintained assurance tasks such as ensuring that cost effective call routes are utilized and that provisioned services improvement ● Manage national and international calling underlying carriers including cost analysis and
work and overall performance of regional IM data centre (DC) technology systems.
Respond and resolve support calls at customer's sites Responsible for calls via remote connection. Remote
within the team. 99% of calls required to be answered. 95% adherence to Call SLA criteria. 95% attained
support. Interaction with clients through meetings, calls, and emails. Handling Tickets and Tasks with the Executing analysis and resolution of Production Support calls. Raising Change Requests (CRs) and writing Functional
email your cv to pcalvinnetworkrecruitment.co.za or call 011 622 9526. If you are not contacted within 2
to clients
This exciting opportunity calls for a person who will be responsible for the software