Management Team, Merchants Department, Impacted Call Centre Agents. Merchant Socialisation: Socialisation
ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities
accounted for. Keep the asset register up to date. Log calls with external providers where and when necessary Manage support calls by providing continual feedback, timely resolution, and follow-up calls subsequent to
offices across SA (remote configuration) Covering calls for other office facilities such as connectivity phones) Management Information Record and analyse IT calls logged & determine patterns to pro-actively
verbal. • Attend to all logged support incidents and calls. • Communicate timelines with customers while adhering response/resolution. • Attend to all logged support incidents and calls. • Work closely with team lead and management. •
Interaction: - Engage with clients through meetings, calls, and emails. - Issue Handling: - Handle tickets through configuration, and resolve production support calls. - Change Management: - Raise Change Requests (CR's)
industrial and commercial experience with a Data Center Infrastructure skill set.
Contact Phindile a t phindileme-merge.co.za or call her at 011 463 3633 to discuss this and other opportunities
ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities
ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities