Management Team, Merchants Department, Impacted Call Centre Agents.
About the job The Technical Support Agent will be responsible for delivering exceptional client service escalations and complaints from clients. Support Agents deal mainly with inbound technical support and trouble-shooting queries. It is the responsibility of the agent to ensure that all issues are thoroughly investigated Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably
Management Team, Merchants Department, Impacted Call Centre Agents. Merchant Socialisation: Socialisation sessions
Assurer - Call Centre Our client is looking for a Quality Assurer to work at a call centre. Applicant
across the call centre, contributing significantly to our overall success. Operational Call Centre experience years of operational management experience in a Call Centre environment.
Skills
application support NetSurIT Cloud operation security centre)
Computer builds (standard company build policies)
Covering calls for other office facilities such as connectivity
machines via Microsoft cloud operation security centre
Support users across the branch network via
Information
Record and analyse IT calls logged & determine patterns to pro-actively
within budget, liaising with landlords/property agents, reviewing lease agreements, etc.
Assist with
documentation and handover to maintenance / call centre and accepting handover from presales for new engineer role PABX certifications Avaya IPO, ACCS (call centre) certifications and experience Solid networking and maintenance of VoIP based PABX systems and call centres Working knowledge of different provider links
is looking for a Quality Assurer to work at a call centre. Applicant must have relevant qualifications
WhatsApp requests and queries in an inbound call centre environment, maintaining standards of high customer service desk analysts possess competency in call centre management tools. Monthly Salary: Market related
WhatsApp requests and queries in an inbound call centre environment, maintaining standards of high customer service desk analysts possess competency in call centre management tools. Monthly Salary: Market related