Quality Assurance, Service Desk. Familiarity with the IVANTI Service Desk system (previously known as
Quality Assurance, Service Desk.
customers: Analyse recurring incidents on the service desk and solve through interaction with key stakeholders support with process owners Contribute to the Help Desk knowledge base, add quality articles relating
excellent problem-solving skills, and a passion for helping others. You will be responsible for troubleshooting Experience with remote desktop applications and help desk software. Strong communication skills and a customer-oriented
Analyst, Network and Firewall Administration , IT Help Desk Technician or similar role Ability to diagnose member. Ability to provide step-by-step technical help, both written and verbal. Work on projects aside
Administration ,Desktop Support Engineer, IT Help Desk Technician or similar role Ability to diagnose member Ability to provide step-by-step technical help, both written and verbal. Work on projects aside
major incident management process. Keep service desk informed of progress on major incidents and potential and/or process improvements. Assist the service desk team leader with P3 escalations when required. of quality improvement initiatives at the service desk. What will set you up for success? Profitable Underwriting
support service to NOC, Service Desk, Business Desk SA and Business Desk MAH Resolve incidents, problems
support service to NOC, Service Desk, Business Desk SA and Business Desk MAH Resolve incidents, problems