step-by-step solutions or provide clear instructions to help them resolve software issues Problem Analysis and
have matric 3 years of experience in an IT service desk or technical support role. ITIL Foundation and ServiceNow analytics, digital technology and industry expertise to help our clients turn data into insights, streamline best in the business. Contact us to see how we can help you achieve your goals. JOB DESCRIPTION Key Responsibilities: have matric 3 years of experience in an IT service desk or technical support role. ITIL Foundation and ServiceNow analytics, digital technology and industry expertise to help our clients turn data into insights, streamline
seeking a dedicated and knowledgeable IT Service Desk Agent to join their dynamic team. As a leading provider applications • 1-3 years of experience in a call desk environment/ user support • Previous experience
have matric 3 years of experience in an IT service desk or technical support role. ITIL Foundation and ServiceNow analytics, digital technology and industry expertise to help our clients turn data into insights, streamline best in the business. Contact us to see how we can help you achieve your goals. JOB DESCRIPTION Key Responsibilities: have matric 3 years of experience in an IT service desk or technical support role. ITIL Foundation and ServiceNow analytics, digital technology and industry expertise to help our clients turn data into insights, streamline
computers and peripherals Update software Respond to help desk tickets, emails, and phone calls
computers and peripherals Update software Respond to help desk tickets, emails, and phone calls R 12000 - R 15000
advantage Sufficient knowledge of the Telco industry/MTN Relevant certifications from recognised institutions
major incident management process. Keep service desk informed of progress on major incidents and potential and/or process improvements. Assist the service desk team leader with P3 escalations when required. of quality improvement initiatives at the service desk. What will set you up for success? Profitable Underwriting
Provide support and guidance to customers via the help desk. Manage client expectations. REQUIREMENTS: Industry
operations through efficient and responsive Service Desk and Service Delivery Management teams, be accountable years. Also need to have looked after large service desks and service delivery managers as apart of their