Executive to join our dynamic debt collections contact center. The BI Executive will play a crucial role in enhancing models that improve debt collection strategies and customer interactions. - Stay updated with the latest advancements business contexts. - A solid understanding of contact center processes and technology would be an added advantage business contexts. - A solid understanding of contact center processes and technology would be an added advantage
includes performing installation, implementation, customization, operation, recovery, and performance tuning Data Center). Set up and manage the technical infrastructure (SaaS Platforms) of our customers. • Take Take care of the implementation and handling of changes and solving disruptions and escalations • Collaborate
includes performing installation, implementation, customization, operation, recovery, and performance tuning Data Center). Set up and manage the technical infrastructure (SaaS Platforms) of our customers. • Take Take care of the implementation and handling of changes and solving disruptions and escalations • Collaborate
co-create and collaborate to deliver value for our customers, partners and communities. We are inclusive and provision of secure transaction solutions to our customers. Our solutions include debit order processing candidate will be responsible to effectively assist customers telephonically with general and specific queries accurate information to the customer by gaining a better understanding of the customers needs and ensure that unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage
Facilitate growth of installations at service centers
field service calls. Attend to workshop repair calls. Service, maintain, and repair customer photocopier accurately update and close service calls. Attend to a target of 5 service calls per day subject to availability requirements. Attend to service calls in the Eastern Cape region. Attend to service calls within required SLA times to service calls. Continually communicate with the service controller regarding customers machines the
experience at the core of their focus daily and care of the sustainability of our communities and environment reason we choose '&Beyonders' very carefully - they are the strength and the future of this support calls.
a critical role in the operational success and customer satisfaction of the organization. This position position requires a unique blend of technical skills, customer service aptitude, and a collaborative spirit, Troubleshooting: Provide first-line support to customers, addressing and resolving technical issues with AI-powered management tools to proactively monitor customer systems, identifying potential issues before they ensure optimal system performance and security. -Customer Communication: Serve as a primary contact point
teams, including sales, installations, setup, and customer support, to address client needs and escalate Proven track record of delivering high-quality customer service and building positive client relationships structure: Basic Care Allowance Advertising allowance Medical Aid (50/50) Commission Standby / Call Out Commissions
cutting-edge technology to serve an enthusiastic customer base. They are currently in search of a First Engineer to play a pivotal role in aiding their customers with their product support inquiries, encompassing management. Applicants should possess exceptional customer service skills and practical experience in configuring these are always adhered to. Provide excellent customer service by developing and maintaining a habit everyone with courtesy and care. Provide 1st line user support to customers for tickets logged and assigned