post-implementation. This position will play a key role in helping to promote and maintain adoption of ITIL Best practices you are a dynamic professional with a passion to help drive organizational excellence, we invite you to RESPONSIBILITES: Administer and maintain the ITSM service desk platform FreshService Customize the ITSM tool to
3rd Line Support Consultant to join our service desk team. The role will act as an escalation point for skills ITIL foundation accredited Reports to: Service Desk Manager Location: Hybrid Working. working for our
operational within the business (e.g. JIRA service desk) based on operational needs.
Qualifications:<
or team lead within an Application Support desk/help desk environment, infrastructure remote support
experiences and collaborate closely with the Support Desk Manager to transition new clients to the Support
devices (printing, laptops, desktops, managed service desk, boardroom equipment, Microsoft Services and resource
experiences and collaborate closely with the Support Desk Manager to transition new clients to the Support
/> Maintenance of digital signatures
5. Help desk functionality
Assist with frequently asked
p>
p>