growing company within the Banking industry is looking for a Head Service Manager who can; but not limited
limited to; develop support service management, develop new ITSM tool requirements and ensuring Capacity Management
qualification/certification
At least 5 yearsexperience in a Service management environment
Experience working
Logging customer calls; Opening job card; taking photos of faulty equipment; Providing full detailed reports from technician to clients; Opening reports; Dealing with client from opening Job card till job completion; ensure invoices are done; dealing with warranties. Matric; 2 years' experience as a
Senior Client Service Analyst to join our team. As a seasoned Senior Client Services Analyst, your support on systems and services to clients across various markets and services, including specialized
What you’ll do:
You will
and insurance. Through our bespoke consultancy service, we work with leading banks and insurers to transform Our Consultants are highly sought after in the industry for the delivery of mission critical projects projects, as our versatile knowledge of financial services, business analysis, data systems, quantitative experience strategic insight allows us to provide a unique service to our clients. We are always looking for new CA stakeholders Understanding and consideration to critical industry financial regulation in the performance of your
and insurance. Through our bespoke consultancy service, we work with leading banks and insurers to transform Our Consultants are highly sought after in the industry for the delivery of mission critical projects projects, as our versatile knowledge of financial services, data systems, quantitative experience and strategic strategic insight allows us to provide a unique service to our clients. We are always looking for new talent stakeholders Understanding and consideration to critical industry financial regulation in the performance of your
Logging customer calls; Opening job card; taking photos of faulty equipment; Providing full detailed reports from technician to clients; Opening reports; Dealing with client from opening Job card till job completion; ensure invoices are done; dealing with warranties. Matric; 2 years' experience as a
/>Qualifications:
Performance Areas
Customer Service
- Receive calls from senior customer engineer/ help desk.
- Verify/
necessary.
- Escalate problems to senior customer engineer if necessary.
- Provide temporary PCs to
Prioritize user problems based on severity.
- Train user on how to use IT equipment.
- Research
infrastructure to provide stable, dependable
services, by working with specialists.
- Replace faulty
Offer customer training.
- Provide customers with regular feedback on their service requests.
-