JHB000086-A-1 JOB PURPOSE: Develop, implement and validate quality standards, processes and procedures within the in Quality Management or a related qualification at an NQF 7 level/A National Diploma in Quality Management qualification at an NQF 6 level 2 years Quality Management or Quality Assurance and/or Business Process Redesign RESPONSIBILITIES: MAINTAIN THE ORGANISATION'S QUALITY MANAGEMENT SYSTEM (QMS) Develop and maintain QMS latest audit information. MONITOR COMPLIANCE WITH QUALITY STANDARDS To audit the business unit's conformance
/> MAINTAIN THE ORGANISATION'S QUALITY MANAGEMENT SYSTEM (QMS)
experience in high volume cold calls per day
OF DUTIES : Handle telephone queries. Record all calls received. Attend to all claims queries received
administration and verification service in respect to quality assurance of risk claims that results in the improvement Contact Centre, employers and external service providers.
Internal admin support Internal communication to call centre Adhoc duties The post Administrator appeared
beneficial. 12 months or more experience in a call centre role. Proficient in English and a 2 nd language customer service. Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete
beneficial. 12 months or more experience in a call centre role. Proficient in English and a 2 nd language customer service. Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete
by discussing client requirements either via call centre or over e-mail advising on suitable options in payment processes.
Maintain high levels of quality and productivity by managing workload and meeting reduce errors and losses and take pride in your quality of work.
Offer world-class service.
Develop
by discussing client requirements either via call centre or over e-mail advising on suitable options in to payment processes. Maintain high levels of quality and productivity by managing workload and meeting reduce errors and losses and take pride in your quality of work. Offer world-class service. Develop a culture