management - staffing, performance management, training & development, employee relations Qualifications
motivated and experienced Manager of Producer Services to join a leading FMCG company. As a trusted recruitment will be responsible for managing the producer services department and ensuring the smooth operation of and quality control. As a Manager of Producer Services, you will play a crucial role in building and and driving continuous improvement in producer services. This is an exciting opportunity for an experienced a passion for delivering exceptional customer service. Requirements Bachelor's degree in Business Administration
motivated and experienced Manager of Producer Services to join a leading FMCG company. As a trusted recruitment will be responsible for managing the producer services department and ensuring the smooth operation of and quality control. As a Manager of Producer Services, you will play a crucial role in building and and driving continuous improvement in producer services. This is an exciting opportunity for an experienced a passion for delivering exceptional customer service. Requirements Bachelor's degree in Business Administration
ensure service excellence at the point of sale by ensuring fast and efficient customer service and point are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence point of sale. · To deliver superior customer service by acting as a brand ambassador, being visible visible and offering a friendly and professional service. · To support the Group's vision to be the customer's management procedures · Knowledge of customer service excellence · Knowledge of labour legislation and
ensure service excellence at the point of sale by ensuring fast and efficient customer service and point are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence point of sale. · To deliver superior customer service by acting as a brand ambassador, being visible visible and offering a friendly and professional service. · To support the Group's vision to be the customer's management procedures · Knowledge of customer service excellence · Knowledge of labour legislation and
Based on financial performance and QAR results, train and coach Franchise Partners/Franchisees on how to drive effective customer service Ensure that all citizens are trained and qualified for their roles opening check list) Manage in-store training placements and training timelines for Franchise Partners/Franchisees Partners/Franchisees and their team in conjunction with the Services Department. Assist in receiving, merchandising merchandising day with the Franchise Partners/Franchisees, Services department and citizens. Escalate any changes
Based on financial performance and QAR results, train and coach Franchise Partners/Franchisees on how to drive effective customer service Ensure that all citizens are trained and qualified for their roles opening check list) Manage in-store training placements and training timelines for Franchise Partners/Franchisees Partners/Franchisees and their team in conjunction with the Services Department. Assist in receiving, merchandising merchandising day with the Franchise Partners/Franchisees, Services department and citizens. Escalate any changes
includes oversight of stock and financial management, HR functions, the achievement of sales targets and budgets management and HR duties, as well as oversight of the Branch Manager's personnel management and HR duties. Ensure disciplinary action (where necessary). Customer service Product & department knowledge Store maintenance better promote the store, the product offerings and service within the store. Develop and ensure maintenance inter-personal skills Good sales and customer service orientation Good communication skills Proactive
includes oversight of stock and financial management, HR functions, the achievement of sales targets and budgets management and HR duties, as well as oversight of the Branch Manager's personnel management and HR duties. Ensure disciplinary action (where necessary). Customer service Product & department knowledge Store maintenance better promote the store, the product offerings and service within the store. Develop and ensure maintenance inter-personal skills Good sales and customer service orientation Good communication skills Proactive
performance Management.
- Staff Development & HR
- Staff Scheduling
- Daily and weekly updates
Adherence to, and Training on all Standard Operating Procedures
- Customer Service
- Consistent
product knowledge
- Be Pro-Active and customer services orientated.
- Self-motivated
- Team