management - staffing, performance management, training & development, employee relations Qualifications
Office
ensure service excellence at the point of sale by ensuring fast and efficient customer service and point are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence the point of sale. To deliver superior customer service by acting as a brand ambassador, being visible visible and offering a friendly and professional service. To support the Group's vision to be the customer's compliance management procedures Knowledge of customer service excellence Knowledge of labour legislation and
seeking a " Retail Customer Service Rep" to provide product sales and services to customers at the store paperwork and documentation. General Customer services: turnaround time, queuing time, accuracy, and
seeking a " Retail Customer Service Rep" to provide product sales and services to customers at the store paperwork and documentation. General Customer services: turnaround time, queuing time, accuracy, and
Based on financial performance and QAR results, train and coach Franchise Partners/Franchisees on how to drive effective customer service Ensure that all citizens are trained and qualified for their roles opening check list) Manage in-store training placements and training timelines for Franchise Partners/Franchisees Partners/Franchisees and their team in conjunction with the Services Department. Assist in receiving, merchandising merchandising day with the Franchise Partners/Franchisees, Services department and citizens. Escalate any changes
Based on financial performance and QAR results, train and coach Franchise Partners/Franchisees on how to drive effective customer service Ensure that all citizens are trained and qualified for their roles opening check list) Manage in-store training placements and training timelines for Franchise Partners/Franchisees Partners/Franchisees and their team in conjunction with the Services Department. Assist in receiving, merchandising merchandising day with the Franchise Partners/Franchisees, Services department and citizens. Escalate any changes
Bakery Department and promote excellent customer service and communication. Full management of bakery department
Bakery Department and promote excellent customer service and communication. Full management of bakery department
performance Management.
- Staff Development & HR
- Staff Scheduling
- Daily and weekly updates
Adherence to, and Training on all Standard Operating Procedures
- Customer Service
- Consistent
product knowledge
- Be Pro-Active and customer services orientated.
- Self-motivated
- Team