Responsibilities:
Order Management:
responsible for planning, coordinating, and managing driver training to ensure all drivers meet legal, contract
contract, and company-specific training requirements.
Requirements:
computer skills (excel especially)
Responsible to hand completed list of faults to Manager to be signed-off in a timeous manner. Mechanical Safety policies and procedures. Ensure safety is managed at all breakdowns. Responsible for cleanliness Responsible for cleanliness of working environment. Manage all parts used in an orderly and responsible manner as leader and mentor to peers and sub-ordinates. Manage productivity levels in all areas of responsibility effective communication between yourself and Management. Comply with uniform standards. Effective utilisation
contributing to the achievement of production targets, service level agreement- and customer demand requirements Reporting (25%) 3. Compliance (10%) 4. Customer Service (10%) 5. Staff Supervision (10%) 6. Cost and Financial Identifies and reports risks or areas of concern to management within own department and area of responsibility regulations and procedures. • Risks reported to Manager. • Availability of documentation and records. • expenditure monitored – waste minimized. CUSTOMER SERVICE (10%) • Maintains effective working relationships
contributing to the achievement of production targets, service level agreement- and customer demand requirements Reporting (25%) 3. Compliance (10%) 4. Customer Service (10%) 5. Staff Supervision (10%) 6. Cost and Financial Identifies and reports risks or areas of concern to management within own department and area of responsibility regulations and procedures. • Risks reported to Manager. • Availability of documentation and records. • expenditure monitored – waste minimized. CUSTOMER SERVICE (10%) • Maintains effective working relationships
To manage the In-house operation successfully and ensure a 98% KPI and an effective operational and administrative Procedures are known, understood, documented, in place, managed, maintained and enforced Understand and know how requirements of the customer Evaluate and follow up on service levels Liaise with various departments within the non-deliveries regarding NDD's and ensure out on delivery Manage and control RLOG returns and collections and ensure ensure quality proof of delivery returned to RLOG Manage the POD process, report on a daily basis and consolidate
Unit/Division Management Manage the performance of the Business unit / division Communicate and manage performance department complies with all relevant legislation Manage Risks Proactively identify possible risks and ensure action to mitigate or reduce said risks Financial Management: Ensure controls are in place Ensure compliance and controls. Customer Services / Relationship Management: Establish and manage relationships with key Attend / address required forums / events Manage client services Handle escalated problems, enquiries and
Unit/Division Management Manage the performance of the Business unit / division Communicate and manage performance department complies with all relevant legislation Manage Risks Proactively identify possible risks and ensure action to mitigate or reduce said risks Financial Management: Ensure controls are in place Ensure compliance and controls. Customer Services / Relationship Management: Establish and manage relationships with key Attend / address required forums / events Manage client services Handle escalated problems, enquiries and
work and report absentees timeously to Logistics manager.