authorizations Home Loans Customer Contact Centre to assist and improve customer communication, complaints Insurance Customer Contact Centre to provide and assist with advice on any noted anomalies or trends that Fulfilment Manager, to guide, assist, mentor and advice you of all matters that can assist you with your growth or authorization Operations Manager, to guide, assist and advice you through your first line report, experience throughout the customer journey and assist by providing professional peace of mind while dealing
rental agent for their branch in Boksburg Greet and assist customers, addressing inquiries and resolving complaints
rental agent for their branch in Boksburg Greet and assist customers, addressing inquiries and resolving complaints
month. Assist with processing orders for colleagues when absent or excessive workloads. Assist with ad-hoc
month. Assist with processing orders for colleagues when absent or excessive workloads. Assist with ad-hoc
copy to SDM manager, Client Services Manager and Assistant Manager Check booking confirmations before they problems. Ensure that the Client Services Manager/ Assistant Manager are kept fully informed of any problems
copy to SDM manager, Client Services Manager and Assistant Manager Check booking confirmations before they problems. Ensure that the Client Services Manager/ Assistant Manager are kept fully informed of any problems
external parties (DD/IFA) when the need arises Assist with monthly close off co-ordination (which may may require after hours and weekend work) Assist with service recovery and client apologies, also help
external parties (DD/IFA) when the need arises Assist with monthly close off co-ordination (which may may require after hours and weekend work) Assist with service recovery and client apologies, also help
customer satisfaction and ensure customers are assisted remotely via video calls, voice calls, emails Experts ensure that prospective customer callers are assisted with the information they require/desire and process Customer Support 30% • Answer any inbound calls and assist as far as possible. • Maintain a high first contact assigned CRM tasks for support calls customers. • Assist with outbound calling tasks as and when required/requested