JOB DESCRIPTION In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality correspondence related to claims. Emphasizing customer satisfaction, building rapport, and facilitating this position, aiming for timely resolution of customer concerns. Additionally, you'll be expected to comprehension skills Questioning and Reasoning Skills Customer Service focus and telephone etiquette Ability to multi
JOB DESCRIPTION In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality correspondence related to claims. Emphasizing customer satisfaction, building rapport, and facilitating this position, aiming for timely resolution of customer concerns. Additionally, you'll be expected to comprehension skills Questioning and Reasoning Skills Customer Service focus and telephone etiquette Ability to multi
investigating customer refund claims, identifying fraudulent claims, and contacting customers who display investigation a bonus
Responsibilities:
candidate will play a vital role in ensuring exceptional customer service and maintaining the highest non-negotiable). Minimum of 1 year experience in a customer service role. Tertiary education (advantageous). Must evaluate customer interactions, provide feedback, and report to campaign team leaders. Handle customer service and polite manner. Demonstrate excellence in customer service by achieving specified performance standards standards. Build rapport with both customers and suppliers. Ensure that the SLAs are met and exceeded with
candidate will play a vital role in ensuring exceptional customer service and maintaining the highest non-negotiable). Minimum of 1 year experience in a customer service role. Tertiary education (advantageous). Must evaluate customer interactions, provide feedback, and report to campaign team leaders. Handle customer service and polite manner. Demonstrate excellence in customer service by achieving specified performance standards standards. Build rapport with both customers and suppliers. Ensure that the SLAs are met and exceeded with
The role of a financial advisor is one that demands utmost professionalism, integrity and a customer-centric those customers who are entrusting their and their families financial futures to them. The role calls Regulatory exams, accreditation with the Financial Services Regulatory authority and requires continuous professional Professionalism, Customer-first, Advice led. Provide appropriate financial advice, in line with the customer's resources on demand financial service and advice to customers within your allocated customer markets. Providing
The role of a financial advisor is one that demands utmost professionalism, integrity and a customer-centric those customers who are entrusting their and their families financial futures to them. The role calls Regulatory exams, accreditation with the Financial Services Regulatory authority and requires continuous professional Professionalism, Customer-first, Advice led. Provide appropriate financial advice, in line with the customer's resources on demand financial service and advice to customers within your allocated customer markets. Providing
Purpose To provide quality and efficient service to our clients leading, managing, developing and motivating and weekly targets are met Respond to escalated customer issues from Agents Continually evaluate agent improve team operations, efficiency and service to customers and clients. Provide statistical and performance members are motivated to perform at their highest level. Ensure that the physical working space is conducive resources and tools of trade eg seating, headsets Level of Authority • The job holder ensures that the team
Customer Service Resolve all client queries /complaints initiated by the client and ensure that the relevant clients on email with copy to SDM manager, Client Services Manager and Assistant Manager Check booking confirmations other client problems. Ensure that the Client Services Manager/ Assistant Manager are kept fully informed shipping Customer Services Orientation Excellent Communication and Interpersonal skills High level of attention