passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. What will you do? Santam Operations, Commercial Contact Centre has a permanent opportunity available for a Team The Team Manager will manage a team of contact centre consultants. Ensuring that the team reaches target(s) service productivity and performance in the contact centre through the achievement of agreed quality assessment
Service Calls
Log incoming service calls with all required information (date,
/>Verify if machine logged is on SLA.
Ensure that calls being dispatched are made in a manner where our
/>Ensure that call backs are dispatched first thing the next morning.
Ensure that when calls are logged
that all information is documented (date, time, call number, repairs done, meter readings, etc.) timeously
numbers.
Communicate with clients on status of call / awaiting spares etc.
Organize and order parts
administrative duties Manage inbound and outbound calls promptly Management of queries and day-to-day functions typing skills Able to manage inbound and outbound calls promptly Always demonstrate an elevated level of
administrative duties Manage inbound and outbound calls promptly Management of queries and day-to-day functions typing skills Able to manage inbound and outbound calls promptly Always demonstrate an elevated level of
possible. You will be required to take service calls, communicate these to technicians, keep cleints depending on the workload. Attend to customer telephonic call or emails by understanding the problem, basic troubleshooting
incoming calls related to account queries with professionalism, escalate or transfer calls to relevant
incoming calls related to account queries with professionalism, escalate or transfer calls to relevant
inquiries into Sales by answering inbound telephone calls. Promote and sell Company world-class products with
inquiries into Sales by answering inbound telephone calls. Promote and sell Company world-class products with