Compliance or QA related experience
Delegation: Assigning tasks to team members and ensuring timely completion. Conflict Resolution: Mediating and Resolve customer complaints and inquiries in a timely and efficient manner Analyse customer service trends
Operations functions.
- Your role may change over time, depending on your performance, your needs and the
English
- Strong sense of ownership
- Excellent time management skills
- Pro-active and innovative
the department.
processes. Mentors the team and gives constant real-time support in terms of query resolution. • Builds and agreed quality assessment ratios and turn-around times • Improve customer satisfaction, experience and
ensure that Customer Experience is delivered all the time.
Main Responsibilities will include
that the Customer Experience is delivered all the time.
Main Responsibilities will include