SmartOps Fleet, we proudly stand as a 100% Black-Owned company, deeply rooted in South Africa. We intimately new Client support specialist employees. Assess own performance through seeking timely and clear feedback Scheduling resources to meet customer service delivery requirements and service level agreements and customer support team ensuring the development and delivery of a high quality and efficient customer service
colleagues' orders within an hour of receipt. Agree on delivery dates with the Customer. Arrange for Customers on-site. Book deliveries with logistics Check all orders on Back Order Follow up on delivery dates for orders orders with no material and amend delivery dates if necessary. Send back-order reports to the Rep every
colleagues' orders within an hour of receipt. Agree on delivery dates with the Customer. Arrange for Customers on-site. Book deliveries with logistics Check all orders on Back Order Follow up on delivery dates for orders orders with no material and amend delivery dates if necessary. Send back-order reports to the Rep every
communicating with clients via email, video, or phone call. Own reactive client success processes: cancellations recommendations on how to get the most from products/services Own proactive processes: host webinars, assist with the and provide insights on the entire client journey Own means of reliable transportation Ability to work
night shift (until 22h00) and weekends on rotation Own reliable transport is essential R10 000 - R12 000
Computer literate (Office Suite) Driver's license, own transport Technical Qualification would be advantageous
with good working knowledge of MS Office.
efficiently.
efficiently.
(Office Suite)